Terms and Conditions

Payment
• Payment needs to be made online through Paypal. This can be done by either credit card or debit card or through your paypal account. Please note you do not have to have a paypal account to pay online. We also accept banker’s drafts, postal orders and cheques- however we will not dispatch any goods until we have cleared funds in our account.
• No dispatches will be made until full payment has been received

Delivery
• Delivery is FREE to UK mainland – if your delivery address is outside of this –please contact us for delivery charges
• We aim to dispatch all items by the next business day. Most orders are received in a further 3-5 working days.
• We cannot be held responsible for factors out of our control for example postal strikes an third party estimated delivery times
• If you require urgent delivery – please contact us on 0844 818 1107
• Out of stock items will be communicated to you as soon as possible

Returns Policy
• If you receive a product which is damaged or defunct then- we are happy to provide replacement or refund. In the first instance- please inform us of the problem. If you would like a replacement- please return the product in its original packing (we will let you know the address when you call). We will send you a new one and refund the standard postage costs you have incurred in sending the faulty one back.
• If you would like a refund- please send the product back and we will refund the purchase price less any shipping and handling costs
• We need to be informed of the need to return a product within 24 hours. 
• Please note this does not include damage or defect caused by accident, misuse or neglect.

 

Other
• We try and upload images which are a true likeness of our product. However from time to time there may be slight variations in shape and colour as these are dependent on the resolution and colour settings of each individual computer
• As our products are handcrafted – they can never be EXACTLY the same- however this is what makes them unique
• We try to be as accurate as possible with regard to the product specification – however we make no representation as to the completeness or accuracy of the information on this website. 
• We reserve the right to make changes to information on this website without prior notice and the right to refuse service to any customer.
• Items pictured are not to scale

Complaints
• Please use the ‘contact us’ page to address any complaints
• All goods remains the property of Urns UK until final payment has been received
• Your consumer rights will not be affected

Trademarks and Copyright
• The design and content of this website remains the property of Urns UK. Permission is not given to copy anything contained within.