Exchanges & Returns

Urns UK has a hassle free returns / exchange policy.

In the event that you receive your items but for some reason you decide not to keep it, we will be happy for you to post the items back to us for a refund or exchange if applicable. 

Please contact us before posting any returns.

This does not apply to any made to order, personalised items or bespoke, as they are all hand made when an order for them is placed. Therefore they cannot be returned for a refund.

If you do wish to return any  made to order items they will be subject to a re-stocking charge, please make sure that all details are correct before ordering by speaking to one of our staff if you're unsure or matching your requirements with the product desciption.  

In order for the items to be eligible for a return/ exchange and to be accepted by us upon return, we would ask that you ensure that:

The unwanted items are sent back in the same conditon and do not mark the packaging.